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Why was my withdrawal cancelled?

Your withdrawal from Mostbet can be cancelled for a few common reasons:

  1. Unverified account – Your KYC (ID, address, phone) is not fully confirmed.
  2. Wrong payment details – Mistyped bKash/Nagad/bank info or name not matching your Mostbet profile.
  3. Bonus conditions not met – Wagering rules on a bonus or free bets not completed.
  4. Multiple accounts or suspicious activity – Security system flags your casino or betting activity.
  5. Payment system error – Temporary issue with the bank or wallet.

What you can do:

  • Check email / notifications for a message from Mostbet with the exact reason.
  • Go to Profile → Verification and upload any missing documents.
  • Make sure your account name and payment method owner name are the same.
  • Contact Support via live chat with your user ID and withdrawal request number.

Tip: Always verify your account right after registration to avoid future withdrawal cancellations.

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