Why was my withdrawal cancelled?
Your withdrawal from Mostbet can be cancelled for a few common reasons:
- Unverified account – Your KYC (ID, address, phone) is not fully confirmed.
- Wrong payment details – Mistyped bKash/Nagad/bank info or name not matching your Mostbet profile.
- Bonus conditions not met – Wagering rules on a bonus or free bets not completed.
- Multiple accounts or suspicious activity – Security system flags your casino or betting activity.
- Payment system error – Temporary issue with the bank or wallet.
What you can do:
- Check email / notifications for a message from Mostbet with the exact reason.
- Go to Profile → Verification and upload any missing documents.
- Make sure your account name and payment method owner name are the same.
- Contact Support via live chat with your user ID and withdrawal request number.
Tip: Always verify your account right after registration to avoid future withdrawal cancellations.
